April 11, 2015

Q & A

Need Help? Here are some of the most common questions and answers.

 

When I sign up for a Spawn Alerts! is my transaction safe?

We use Stripe as a payment gateway. Stripe is renowned for security and provides safe online transactions for millions of internet users every day. No credit card information is stored on our site an any time. All payment information is stored and processed through Stripe.

 

Is my information shared with any outside parties?

We respect your privacy! Any information contained within you account  is never shared with any outside party.

 

How do I cancel the text message service?

To cancel your Spawn Alerts! Text message service simply reply STOP to a message that you have received from the service. You can also discontinue by texting STOP to 313131 (393939 in Canada). For help text HELP anytime. Available in USA & Canada.

 

Another way to Cancel your Spawn Alerts?

Although we will be sad to see you go, canceling your Spawn Alerts subscription is simple.  Sign into your Spawn Alert! account and go to the Subscriptions tab. There will be a link to “disable auto-renew” click the link and you will no longer be billed for the service.

 

What if I am not satisfied with my membership?

We at Spawn Alerts! strive to provide an excellent user experience. If at any time you are not satisfied with our service we will refund your money. If you are a monthly member we will issue a refund your last payment. For all annual members you must request a refund within the first month of use of the service.